Effective Date: June 2025
These Terms & Conditions govern your use of vortex.ie and any services provided by Vortex Electronic Security Systems (“Vortex”, “we”, “our”, or “us”). By using our site or booking our services, you agree to these terms.
We provide professional electronic security services, including:
CCTV installations
Intruder alarms
WiFi distribution
Smart home automation
Fire detection systems (Airbnb / rental compliance)
All services are subject to site suitability, hardware availability, and compliance with relevant Irish standards and PSA regulations.
Quotes are valid for 14 days unless otherwise stated.
A deposit may be required to secure your booking.
Pricing may change based on final site inspection, requested scope changes, or hardware upgrades.
Payment is due in full upon completion, unless otherwise agreed.
We accept online payments and all major cards via Stripe.
Deposits are non-refundable if cancelled within 72 hours of your scheduled slot.
Payment of a deposit or balance confirms acceptance of these Terms & Conditions.
We understand plans can change. Here's how cancellations work:
72+ hours’ notice: Full deposit refunded.
Less than 72 hours’ notice: Deposit is forfeited to cover travel, scheduling, and prep costs.
Rescheduling within 72 hours: We allow one free reschedule with the original deposit carried forward. Additional changes may require a new deposit.
Completed jobs: Once signed off, payments are non-refundable. Hardware issues are handled under warranty.
For any cancellation or rescheduling requests, email us at info@vortex.ie or call 087 363 7385.
All Vortex work includes a 12-month workmanship guarantee.
Manufacturer warranties typically range from 1–3 years, depending on the product.
Warranty is void if the system is damaged, altered, or maintained by unauthorised third parties.
We are not liable for system faults or damage caused by:
Misuse or accidental damage
Third-party interference
Power surges or natural events
Client mismanagement (e.g., lost passwords or unsecured networks)
Clients are responsible for ensuring internet access for systems requiring cloud or app-based access.
We comply fully with GDPR and Irish data protection laws.
Personal data is only used to deliver and support services.
See our Privacy Policy and Cookie Policy for full details.
These Terms & Conditions may be updated periodically. Continued use of our services implies acceptance of any updates.
Vortex Electronic Security Systems
📧 info@vortex.ie
📞 087 363 7385
🌐 vortex.ie